Frequently Asked Questions

Prem Fixer gives you instant pricing and lead times for your custom parts. There are two ways get a quote and DFM feedback from our sales team.

1. Upload one or more 3D CAD file on our Get a Quote page
2. Send one or more 3D CAD file directly to info@premfixer.com

In most cases, we respond Quotation within 24 business hours of receiving an RFQ. If the quote is delayed, we will notify you as soon as possible.

For quoting Prem Fixer prefer 3D CAD file in format in STEP, IGES, X_T or STL.

2D CAD drawings with reference dimensions in format DWG and PDF.

All of the Prem Fixer processes are dependent on good 3D CAD solid models.

Prem Fixer rely on our reputation of working with hundreds of thousands of unique designs over many years, we always keeps customer information confidential and have a strict policy within our factory. If needed, we can sign an NDA with customers who require this documentation.

Each project is assigned a technical sales manager and a lead project engineer, who will be there from project launch to the delivery of your parts.

There is no minimum order quantity requirements at Prem Fixer. Our services can support you scale from one-off prototypes all the way to mid- and high-volume production.

Our standard terms are Ex Works (EXW) for rapid prototyping and regular production orders. This means the customer is responsible for shipping, customs clearance and all other associated fees once the goods have left our premises. We also offer terms of Delivery At Place(DAP) by DHL Express air freight, customers are responsible for import duties and fees associated with international shipping. Customers also have the option to use their own shipping accounts (e.g. DHL,FedEx or UPS) during checkout if applicable.

Each process is different and depends on part size, quantity required, and finishing requirements. Quality prototyping parts can be made in 3-9 days. Rapid injection molding may take 2-5 weeks to complete. More complex parts requiring or other special features will take longer. As for shipping, most of our shipments are via air freight, which can take a few days from China to Europe or North America.

Prem Fixer accepts payment in almost 8 ways:

Bank to bank wire transfer. Prem Fixer has accounts in Hong Kong and ShenZhen, China.

Prem Fixer can send you a PayPal invoice and you can use your PayPal account or credit card to pay.

Besides, we could also accept the below other payment methods:

West Union, Payoneer, Alipay, Wechat Pay, Cash, Forwarder pay agent.

Unless otherwise agreed upon, all new rapid prototyping customers must pay in advance, we will consider giving 30 days credit based on the order quantity after a period of cooperation between the parties.

CNC Machining, Urethane Casting, 3D Printing, Injection Molding, Sheet metal, Finishing Service.

We do not provide design services, so you will have to have a CAD file ready to use our service. You are responsible for submitting 2D and 3D CAD drawings, and we can then provide a Design for Manufacturing (DFM) review upon receiving your order.

Prem Fixer’s in house prototype finishing is capable of providing the best post-finish including assembling & form fitting, fastening & metal inserting, sanding & polishing, blasting & brushing, painting & printing. We also offer a wide array of specialty surface treatments, including laser etching, anodizing, electroplating, chroming, chemical finishing, powder coating, etc. To provide a fast emulated prototype as same as the final product to client, we support one-stop surface finishing operations for client’s convenience.

Almost all engineering plastic and metal materials can be processed to ensure the consistency of prototype parts and mass production parts.In addition, it has high dimensional stability, high machining accuracy and high repetition accuracy. CNC machined parts are far superior to 3D printing parts in accuracy, strength, surface finish and material availability.

We equipped with advanced HASS machines from USA, our 3-axis, 4-axis and 5-axis CNC milling machines allow us have flexible capacity to handle your customized parts, no matter simple or high complex.

There is not a given set of tolerances that fits all processes and materials. In every case, the final tolerances on your part will depend on a number of factors, including but not limited to: part size, design geometry, materials, surface finish.

Prem Fixer’s general tolerance is applied to ISO 2768 (medium) for machined plastic and ISO 2768 (fine) for machined metals. Typically, we can hold a CNC machining tolerance from ±0.005″ (±0.125mm) to ±0.002″ (±0.05mm).

Maximum part size: 1200 x 800 x 600 mm (sometimes need splitting)

Our normal payment item is 50% been paid as deposit and 50% balance been paid after we show customers HD photos before shipment.